Fusion CX Limited

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Information Technology · NSE / BSE

Founded in 2004, Fusion CX Limited is a customer experience service provider that offers multilingual and omnichannel support through voice, chat, email, social media, and messaging platforms. Over time, the company has evolved into a technology-driven partner with SaaS capabilities, using its subsidiary Omind Technologies to build tools in conversational AI, marketing automation, quality monitoring, and workforce management, helping businesses improve efficiency and reduce costs. It operates on flexible pricing models like fixed-fee, transaction-based, and outcome-based, catering to different business needs. Fusion CX provides services such as customer acquisition, support, order management, payments, collections, retention, and technical assistance across industries like telecom, healthcare, BFSI, retail, and travel, where it has strong expertise. Its AI-led approach combines automation with human support to manage the complete customer journey from onboarding to retention. As of December 31, 2024, the company runs 40 delivery centers in 15 countries, supports 28 languages, and has over 10,000 CX professionals along with a large field workforce. With steady growth through expansions and acquisitions, along with recognition from global research firms, Fusion CX has built a strong position as a reliable and innovative partner for businesses worldwide.